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December 2020

The COVID Impact on Critical Control Rooms

COVID-19 has delivered mass change in the lives of all of us across the world.  Changes in the lives of the citizen often brings with it challenges for emergency and critical service providers and the story is no different in this case.  So, what changes have our critical control rooms witnessed and what steps have they taken to mitigate and otherwise handle changes in citizen expectation but also in the very real challenges of sustaining their own operations?  This webinar seeks to examine this from the viewpoint of two emergency services suppliers faced with different dilemmas and from the perspective of one of the suppliers to this industry.



Greater Manchester Police - Innovating through COVID

Chief Superintendent Paul Clements,

Commander, Operational Communications
Greater Manchester Police, UK


9-1-1 operations under stress

Kimberly Turner
San Bernardino County Sheriff’s Department, USA

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