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10 - 12 December 2018
London, United Kingdom

Congress 2018
Development through disruption - Progressing your control room

Agenda

Site Visit

Site Visit: Metropolitan Police Service Control Room

David Jackson

Chief Superintendent, MetCC

Workshop

The future of critical control rooms

This facilitated workshop will enable delegates to vision the future design and operations of critical control rooms. Taking time from the busy day-to-day for some unconstrained thinking, this interactive workshop will draw on delegates’ experiences and innovative thoughts to create an exciting vision for the future.

The workshop will be facilitated by Event Partner Sopra Steria, and the resulting report will be available to delegates and ICCRA members.

Keynote

Innovations in contact, command and control

David Jackson
Head of Control Rooms
Metropolitan Police Service, UK

Technical Track

State of the nation - Overview of the Global Critical Communications industry

Mladen Vratonjic
Board Chair & Director
TCCA

Technical Track

State of the nation – UK Critical Control Rooms sector

John Anthony
President
British APCO

Technical Track

NG112: Disrupting public contact

Reinard van Loo,

Public Safety Domain Expert,

Frequentis, Austria

Technical Track

NCA Control Centre transformation to Command and Control

Ian Gallagher,

National Crime Agency (UK)

Environment & Ergonomics Track

Operator Insight: Findings from the Annual International Critical Control Rooms Survey

Alexander Richardson,

Senior Research Analyst,

IHS Markit, USA

Environment & Ergonomics Track

When the control room isn’t a room: The challenges of field-based control rooms

Tom Wright,

National Control Services Officer,

St John’s Ambulance, UK

Environment & Ergonomics Track

Immersive technology in Airport Command and Control

Aditya Raina,

Product Portfolio Manager,

SITA

Environment & Ergonomics Track

The Dynamic Control Room

Eirik Simonsenn,

Chief Operating Officer,

Cyviz

Environment & Ergonomics Track

Panel Debate: What does disruption mean for control room environments?

How do you disrupt a physical space to make it more operationally effective? What is the impact on people and operations? Does this work in a mission-critical environment?

Keynote

A History and Future of Disruption

Christopher Carver,

Director of PSAP/9-1-1 Operations,

National Emergency Number Association (NENA), USA

Operations Track

Automated v Humans – Finding the right fit

Dave Jackson,

Head of the Control Room,

Metropolitan Police Service, UK

Operations Track

AI and Automation in the Emergency Control Centre

Andy Heward,

London Ambulance Service, UK

Operations Track

Managing the water supply to the East of England

Tony Hubbard,

Head of Tactical Operations,

Anglian Water, UK

Operations Track

Preparing for Optimum Service Delivery in a Green Field Environment

Amanat Hussain,

CEO, Nicoms Ltd

Operations Track

Panel Debate: Robots taking over

What is the right level of automation when it comes to mission-critical control rooms?

People Track

Mental Health in the mission-critical control room

Ashley Austin, Senior Research and Evaluation Officer

Clare Ford, Senior Champions Officer

MIND, UK

People Track

PTSD support in the emergency services

Simon Durance,

PTSD999, UK

People Track

The Role of Control Room Staff in Supplying Electricity to Ireland

Stephen Tracey,

National Distribution Control Centre Manager,

Electricity Supply Board Networks, Ireland

People Track

Panel Debate: Future workforce

Who are the control room operators of the future, what skills do they need and what do they expect from the workplace?

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