with tag Call handling
Greater Toronto Airports Authority Selects Hexagon for Fully Integrated Incident Management System
The Greater Toronto Airports Authority (GTAA) has selected a suite of software from Hexagon’s Safety & Infrastructure division to improve incident and work management at Toronto Pearson International Airport.
Isle of Wight Ambulance Service Implements Hexagon’s Intergraph Computer-Aided Dispatch Solution
Replacing a decade-old system, I/CAD will modernize IoW Ambulance Service’s dispatch capabilities by providing better system reliability, flexibility and resilience and compliance with the latest national Ambulance Quality Indicator standards.
APD teams up with RapidDeploy to Offer Complete Hosted Solution to Critical Control Operations
Software pioneer APD Communications has announced an alliance with fellow technology market leader RapidDeploy to provide a complete hosted solution for control room operations globally.
APD Takes Digital Innovation Prize for Software that Helps Save Lives
APD Communications has claimed a prestigious prize for a world-first digital solution that is pioneering the way forward for emergency services organisations.
Fifth UK Police Force Chooses Saab’s SAFE Command and Control System
Saab’s command and control system, SAFE, has been procured by Nottinghamshire Police, the fifth UK police force to do so, through the East Midlands Strategic Commercial Unit.
APD Launches International Control Room Week to Celebrate Behind-The-Scenes Stars
Software pioneer APD Communications is launching a special week celebrating the extraordinary work of emergency services call handlers and dispatch teams.
Hancock County Selects Zetron’s Next Generation 9-1-1 Solution to Enhance Emergency Communications Reliability
Zetron announced that Hancock County, Iowa (USA) has approved the replacement of its 9-1-1 emergency call handling system with Zetron’s MAX Call Taking solution.
FREQUENTIS Shows Strong Commitment to British market
The Frequentis critical control room solution, LifeX, is now available in the UK digital marketplace having joined the G-Cloud 10 list of suppliers.
Zetron and RapidSOS Provide More Accurate Location Data, Vital Time Savings to Public Safety 9-1-1 Agencies
Zetron today announced results from a project involving the use of its NG9-1-1 MAX Call Taking system’s vastly improved handset location data capabilities for incoming calls to public safety agencies.
The Police Service of Northern Ireland Selects Capita to Deliver its New Command and Control System
Capita Communications and Control Solutions today announces that it has been awarded a contract to deliver its command and control system to the Police Service of Northern Ireland (PSNI), following a competitive tender process.
Zetron Will Demonstrate Broadband PTT Interoperability at IWCE
Zetron will be demonstrating their MAX-Dispatch and ACOM Command and Control console system’s operation with the two major carrier’s network-integrated broadband PTT solutions
Revealed – The Unsung Heroes Shortlisted for First Control Room Awards
Nominations for the nine award categories came from more than 40 organisations the length and breadth of the UK, ranging from Police Scotland to North West Ambulance Service and Cornwall Fire and Rescue Service.
Leading UK Public Safety Organisation backs Control Room Awards
The British Association of Public Safety Communications Officials (British APCO) is backing the Control Room Awards launched by APD Communications, a company specialising in mission critical, life-saving solutions for the emergency services.
Capita Acquires Call Vision Technologies Ltd
Capita plc announces it has acquired Southampton-based Call Vision Technologies Ltd, a bespoke voice and data solutions specialist for the emergency services and other critical response organisations.