Technology | 2017-06-07

TriTech Unveils Powerful 911 Feature to Improve Time and Resource Constraints from Accidental Calls

Source: ICCRA

TriTech 911 is the only 9-1-1 application to fully integrate call center-initiated communication using outbound SMS to automate callbacks for abandoned calls.

TriTech Software Systems introduces the latest version of its TriTech 911 call handling solution which includes a powerful new feature that automates abandoned call processing. TriTech 911 is the only 9-1-1 application to fully integrate call center-initiated communication using outbound SMS to automate callbacks for abandoned calls. With abandoned call volumes increasing due to the rise of cell phones and pocket dialing, TriTech 911 can increase productivity in communication centers facing increasing demands.

Lisa Henderson, ENP, CMCP, CPM, CPMM, Product Manager, TriTech Software Systems
“Citizen engagement is a driving force for many public safety agencies. The openness for communication and transparency provides great inroads in terms of strengthening relations with the public. Because citizens have an expectation that they should be able to communicate with their local 9-1-1 agency via SMS, TriTech is developing tools to help facilitate those communications in a way that can be easily integrated in the communication center’s current workflow.